Effective date: August 18, 2026
Mow & Plow Solo (branded "MowSolo"), operated by Galaxy Automations, is an app that solo lawn-care operators use to run their business. As part of the service, MowSolo sends text messages (SMS) on behalf of each operator to that operator's own clients. Messages are delivered through Twilio. This policy explains our messaging program.
1. Types of messages we send
- Service (transactional) messages — sent as part of the existing service relationship between an operator and their client. Examples: invoices and receipts, payment confirmations, appointment and service reminders, "job complete" notices, quotes the client requested, and scheduling updates.
- Marketing messages — occasional promotional texts from the operator, such as seasonal offers or re-booking reminders ("Ready to get on the spring schedule?"). Marketing texts are sent only to clients who have opted in to receive them.
2. How consent is collected
- Service messages: when an operator adds a client to MowSolo, the client's phone number is provided by the client to their operator in the course of the service relationship (for scheduling, invoicing, and service updates). These messages relate directly to services the client has requested or is receiving.
- Marketing messages: consent is collected separately. A client is only marked as opted in for marketing when they have agreed to receive promotional texts from their operator — either by telling their operator (who records the opt-in when adding the client in the app) and/or by confirming via reply (e.g., replying YES to a welcome/confirmation text). Clients who have not opted in do not receive marketing texts.
3. Opting out
- Reply STOP to any message to stop receiving texts. Opt-outs are honored immediately and automatically — the number is blocked from further messaging in MowSolo.
- Reply HELP for help, or contact the operator who services you, or email alex@mowsolo.com.
- Clients can also ask their operator to remove or update their number at any time.
4. Message frequency
Message frequency varies with service activity — typically a few messages per service visit or billing event (for example, a reminder before service, a job-complete notice, and an invoice). Marketing messages, for opted-in clients only, are occasional — typically no more than a few per month. Message and data rates may apply.
5. Privacy of mobile numbers
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell phone numbers or SMS consent data. Mobile numbers are used only to deliver the messages described above, via our messaging provider (Twilio), which processes them solely to deliver messages on our behalf. See our full Privacy Policy.
6. Operator responsibilities
Operators using MowSolo's messaging features agree to message only their own clients, to obtain opt-in consent before enabling marketing texts for a client, and to honor client requests to stop. This is also part of our Terms of Service.
7. Carriers
Carriers are not liable for delayed or undelivered messages.
8. Contact
Questions about this messaging program? Email alex@mowsolo.com. MowSolo is a Galaxy Automations product.